Web UI and Mobile app loading issues

Incident Report for Splunk On Call

Resolved

This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Posted Nov 06, 2025 - 09:18 UTC

Monitoring

We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.

Posted Nov 06, 2025 - 07:20 UTC

Investigating

Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency.

Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Posted Nov 06, 2025 - 07:01 UTC

This incident affected: Clients (Web Client (Portal), Android Client - Mobile App, iOS Client - Mobile App).