Accessibility Issues for Some Users

Incident Report for Splunk On-Call

Postmortem

On Monday, from 6:01am to 6:30am MDT (UTC -6) VictorOps was affected by the upstream connectivity challenges that impacted large swaths of the internet. For more details on the incident please visit the Cloudflare Status page, and Cloudflare's explanation of what happened.

Please know that at VictorOps we take any service disruption very seriously. We have conducted our own internal post-incident review about this event and have taken measures to refine and improve to our response time to incidents like the one we experienced on Monday.

As always, we welcome and encourage you to reach out to the VictorOps Support team with any questions: victorops-support@splunk.com

Posted Jun 27, 2019 - 09:31 MDT

Resolved

This incident has been resolved. VictorOps was affected by an upstream route leak impacting CloudFlare IPs. Please refer to the CloudFlare StatusPage for further detail: https://www.cloudflarestatus.com/. Apologies for any challenges and inconveniences.

VictorOps has returned to full functionality.

Posted Jun 24, 2019 - 07:23 MDT

Update

We are continuing to monitor for any further issues.

Posted Jun 24, 2019 - 07:05 MDT

Monitoring

We have identified upstream issues that impacted the VictorOps domain. We are continuing to monitor any issues.

Posted Jun 24, 2019 - 06:45 MDT

Investigating

We are currently investigating accessibility issues for some users.

Posted Jun 24, 2019 - 06:28 MDT

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